CANCELLATION

We understand that life happens and appointments may need to be rescheduled or canceled. If you need to make a change, we kindly ask for at least 24 hours’ notice prior to your scheduled time.

Late cancellations or no-shows directly impact our stylists and other clients, as these time slots often cannot be rebooked on short notice. If we do not receive 24-hour notice, a $25 fee will be charged to the credit card on file.

• Second offense: You will be responsible for the full cost of the missed service.

• Third offense: We will no longer be able to accommodate future appointments.

• Frequent rescheduling: If you reschedule or cancel three times within a 72-hour window, we reserve the right to deny future bookings.

• No call, no show: You will be charged the full cost of the service in order to rebook.

NEW CLIENTS: If you miss your first appointment without notice, we will be unable to accept future bookings. Our stylists’ time is valuable, and we strive to maintain mutual respect and trust in every client relationship.

We understand that emergencies and unexpected events can occur, and we will do our best to consider each situation individually. Thank you for your understanding and support.

CELLULAR PHONE USAGE

​We kindly ask that you refrain from using your cell phone during service.

GIFT CARD

Mane Hair & Co. gift cards may be used toward salon services or product purchases. Gift cards are not transferable and may not be returned or redeemed for cash. Mane Hair & Co. is not responsible for lost or stolen cards.

GUEST TIMELINESS

We ask that you arrive 10 minutes prior to your scheduled appointment. As a courtesy to other guests, late arrivals will only receive the remaining available appointment time and will be charged the full-service price. If you arrive 15 minutes after your scheduled appointment, we hold the right to refuse service.

PRODUCT RETURNS/EXCHANGES

Once a product leaves our salon, we cannot guarantee that the product has not been tampered with. For this reason, we cannot accept returns or exchanges.

Clothing & Personal Items

YOUNG CHILDREN (UNDER 10 YEARS)

The safety and relaxation of our guests are our top priorities. To maintain this, children are only allowed in the salon if they are receiving a service. We appreciate your understanding and currently only allow children of existing clients.

REFUNDS & GUARANTEE

There are no refunds on services rendered. This includes, but not limited to allergic reactions, color choices or retention of extentions. There is no guarantee of results on any service. Results vary from client to client. In the event that you are dissatisfied, we ask that you contact us within 7 days of service. The salon manager will coordinate a corrective service, if appropriate. As a general rule, the corrective service will be done with the original service provider. Should the service we provide be altered outside of our salon, any corrective services will be null and void.