Policies

OF MANE HAIR & CO

CANCELLATION

We understand that you may have to cancel or reschedule an appointment due to life events. We ask that you notify us within 24-hours of your appointment time. Last-minute cancellations or no-shows leave our stylists with empty appointment times that cannot be filled, resulting in a loss of revenue for the said stylist. If no 24-hour notice is given a $25 fee will be charged to your credit card on file. After your 2nd offense, you will be responsible for the scheduled appointment. After your 3rd offense, we will no longer be able to book your appointment.

CELLULAR PHONE USAGE

​We kindly ask that you refrain from using your cell phone during service.

GIFT CARD

Mane Hair & Co. gift cards may be used toward salon services or product purchases. Gift cards are not transferable and may not be returned or redeemed for cash. Mane Hair & Co. is not responsible for lost or stolen cards.

GUEST TIMELINESS

We ask that you arrive 10 minutes prior to your scheduled appointment. As a courtesy to other guests, late arrivals will only receive the remaining available appointment time and will be charged the full-service price. If you arrive 15 minutes after your scheduled appointment, we hold the right to refuse service. 

PRODUCT RETURNS/EXCHANGES

Once a product leaves our salon, we cannot guarantee that the product has not been tampered with. For this reason, we cannot accept returns or exchanges.

YOUNG CHILDREN (UNDER 12 YEARS)

Safety and guest relaxation are top priority. To ensure this, children are not permitted in salon unless having service. Your understanding is greatly appreciated.

REFUNDS & GUARANTEE

There are no refunds on services rendered. This includes, but not limited to allergic reactions, color choices or retention of extentions. There is no guarantee of results on any service. Results vary from client to client. In the event that you are dissatisfied, we ask that you contact us within 7 days of service. The salon manager will coordinate a corrective service, if appropriate. As a general rule, the corrective service will be done with the original service provider. Should the service we provide be altered outside of our salon, any corrective services will be null and void.